World-Class Team of SONiC Experts Committed to Your Success
March 25, 2026
ONES & SONiC
Summary
Aviz provides enterprise-grade SONiC support backed by a global team, 24/7 availability, and clearly defined SLA commitments. With 1000+ person-months of expertise and response times as low as 15 minutes, Aviz ensures reliable and high-performance network operations across all severity levels.
Introduction
Running SONiC-based network deployments requires fast response times, deep expertise, and continuous availability. This becomes critical for enterprises where network downtime directly impacts business operations.
What Makes Aviz's SONiC Support Enterprise-Ready?
Aviz provides one of the largest dedicated SONiC expert teams in the industry. Engineers operate across four global locations to ensure continuous availability and consistent support.
Key Capabilities
| Capability | Details |
|---|---|
| Experience | 1000+ person-months of SONiC expertise |
| Coverage | 24/7 global support |
| Locations | 4 global centers |
| Response Time | As low as 15 mins for critical issues |
This model ensures that enterprise networks receive timely and expert-level assistance.
How Does Aviz Handle Different Support Severity Levels?
Aviz handles support requests using clearly defined severity levels with guaranteed response and resolution timelines.
Each severity level has precise definitions, ensuring predictable outcomes and faster issue handling.
SLA Breakdown
| Severity Level | Description | Initial Response | Resolution Time |
|---|---|---|---|
| Severity 1: Catastrophic | Production systems down | 15 mins | 1 business hr |
| Severity 2: High-Impact | Operations disrupted but functional | 1 hr | 4 business hrs |
| Severity 3: Medium-to-Low | Partial non-critical impact | 4 hrs | 72 business hrs |
| Severity 4: General Queries | No operational impact | 24/7 availability | Not time-bound |
This structure ensures that critical issues are prioritized while maintaining support for lower-impact requests.
What Do Aviz Support Subscriptions Include?
Subscriptions are tailored based on network scale and deployment complexity.
Subscriptions Include
| Feature | Description |
|---|---|
| Flexible Plans | Adapted to network size and needs |
| Proactive Updates | Regular release updates |
| Certified Configurations | Validated SONiC deployments |
| Engineering Support | Dedicated expert assistance |
Aviz also tests and certifies deployments in partnership with leading silicon and hardware vendors.
Conclusion
Aviz provides a structured and reliable SONiC support model built on expertise, global presence, and clearly defined SLAs.
- 1000+ person-months of experience ensures strong technical depth
- 24/7 coverage eliminates support gaps
- Defined severity levels bring predictability
- Flexible subscriptions support diverse enterprise needs
This approach ensures consistent and high-performance support for SONiC deployments.
Ready to Get Enterprise SONiC Support?
Talk to the Aviz team to explore flexible support plans tailored to your network scale and business requirements.
1. What kind of SONiC support does Aviz provide?
Aviz Networks provides enterprise-grade SONiC support with 24/7 global coverage, deep technical expertise, and clearly defined SLAs to ensure reliable and high-performance network operations.
2. Why is enterprise-grade support important for SONiC deployments?
SONiC deployments often run mission-critical networks, where downtime directly impacts business operations. Enterprise-grade support ensures fast response, expert troubleshooting, and predictable resolution timelines.
3. How experienced is Aviz in supporting SONiC networks?
Aviz brings 1000+ person-months of hands-on SONiC experience, giving enterprises access to deep expertise across design, deployment, operations, and troubleshooting.
4. Does Aviz offer 24/7 SONiC support?
Yes. Aviz operates 24/7 global support across four international locations, ensuring continuous availability and seamless follow-the-sun coverage.
5. What is the fastest response time Aviz offers for critical issues?
For Severity 1 (catastrophic) incidents, Aviz guarantees an initial response time as low as 15 minutes, ensuring rapid engagement during production outages.
6. How does Aviz define and handle support severity levels?
Aviz uses clearly defined severity levels with guaranteed response and resolution timelines, allowing predictable handling of issues based on business impact.
7. What are Aviz's SLA commitments for SONiC support?
Aviz SLAs range from 15-minute response and 1-hour resolution for critical outages to flexible handling of lower-severity issues, ensuring priority is aligned with operational impact.
8. What is included in an Aviz SONiC support subscription?
Support subscriptions include flexible plans, proactive software updates, certified SONiC configurations, and direct access to dedicated engineering experts.
9. Does Aviz validate and certify SONiC deployments?
Yes. Aviz tests and certifies SONiC deployments in partnership with leading silicon and hardware vendors to ensure stability, compatibility, and production readiness.
10. Who should consider Aviz's SONiC support services?
Enterprises running production SONiC networks that require predictable SLAs, global availability, and deep technical expertise should consider Aviz's enterprise support model.
