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Global Reach, Local Insight: ONES 3.0 Delivers Seamless Data Center Management

Explore the latest in AI network management with our ONES 3.0 series

ONES 3.0 introduces a range of exciting new features, with a focus on scaling data center deployments and support. In this blog post, we’ll dive into two standout features: ONES Multisite, a scalable solution for global data center deployments, and enhanced support for SONiC through tech support, servicenow integration and syslog message filtering. Let’s explore how these innovations can benefit your operations.

ONES Multi-site

The ONES rule engine enables incident detection and alert generation, but this data is limited to the specific site managed by each controller. While site data center administrators can use this information to address and resolve issues, enterprise-level administrators or executives seeking an overview of all data centers’ health must access each ONES instance individually, which can be inefficient.

To address this challenge, we introduce ONES Multisite—an application that provides a geospatial overview of anomalies across geographically distributed sites, offering a comprehensive view of the entire network’s health.

ONES instances in different data centers (DCs) around the globe can register with a central multisite application. Upon successful registration, the multisite system periodically polls each site for data related to the number of managed devices (endpoints) and the number of critical alerts. This information is displayed on a map view, showing individual sites, their health status, and last contact times. ONES Multisite also allows users to log in to individual data centers for more detailed information if needed.

ONES Multisite showing DCs across the globe
Fig 1 – ONES Multisite showing DCs across the globe
To provide a quick overview of the health conditions at various sites, different colors and blinking patterns are used
  • 1. Green blink : Site is reachable with no critical alerts.
  • 2. Amber blink : Site is reachable but there are critical alerts.
  • 3. Red : Site is not reachable.

Registering ONES instance with Multisite application

A simple user interface is provided for registering the ONES application to the multisite, requiring inputs such as the site name, multisite IP, and geographical coordinates ((latitude and longitude in N and E). By default, the current location coordinates of the site are auto-populated, but they can be overridden if necessary. License page of ONES application displays the status of registration status with the multisite application.
Multisite Registration Window
Fig 2 – Multisite Registration Window

Once registered, the multisite application will regularly gather data from each site regarding the number of managed devices (endpoints) and the count of critical alerts.

ONES Multisite streamlines the monitoring process across multiple data centers, enabling enterprise-level administrators to easily access vital information and maintain a holistic view of their network’s health. This enhanced visibility not only improves operational efficiency but also empowers teams to respond more effectively to incidents, ensuring optimal performance across all locations.

Enhanced support for SONiC using ONES 3.0

Tech support feature

SONiC Tech Support feature provides a comprehensive method for collecting system information, logs, configuration data, core dumps, and other relevant information essential for identifying and resolving issues. ONES 3.0 Tech Support feature offers an easier way to download the tech support dump from any managed switch. Users can simply select a switch and click on the Tech Support option. ONES controller connects to the switch, executes the tech support command, and notifies the user when the download file is ready. This powerful option allows data center administrators to easily retrieve tech support data without the cumbersome process of logging into each switch, executing the command, and downloading the file.
ONES Tech support page

Fig 3 – ONES Tech Support page

Filtering of syslog messages

The Syslog feature empowers data center operators to easily view and download syslog messages from any of the managed switches through the ONES UI. This functionality is essential for monitoring system performance and diagnosing issues.

To enhance this feature, we’ve introduced a new enhancement that allows users to filter messages based on severity levels, such as error, warning, or all messages. This capability enables operators to quickly identify and prioritize critical alerts, streamlining the troubleshooting process and improving overall operational efficiency. By focusing on the most relevant messages, data center teams can respond more effectively to potential issues, ensuring a more reliable and robust network environment.

Syslog messages with filter applied
Fig 4 – Syslog messages with filter applied

ServiceNow Integration

ServiceNow is a cloud-based platform widely used for IT Service Management, automating business processes, and Enterprise Service Management. One of its core components is the ServiceNow ticketing system, specifically the Incident Management feature. When a user encounters a disruption in any IT service, it is reported as an incident on the platform and assigned to the responsible user or group for resolution.

The ONES Rule Engine proactively monitors the data center for potential disruptive events by creating alerts for any breaches of user-configured thresholds. It tracks various factors, such as sudden surges in CPU usage, heavy traffic bursts, and component failures (e.g., PSU, FAN).

ONES 3.0 enhances this functionality by integrating ServiceNow ticketing with the ONES Rule Engine and Alerts Engine. This integration allows ONES to automatically log tickets in the ServiceNow platform whenever any ONES rule conditions are met.

Rule creation page with Service now integrated
Fig 5 – Rule creation page with Service now integrated
Service now platform with ONES tickets
Fig 6 – Service now platform with ONES tickets
In summary, ONES 3.0 brings significant advancements that cater to the evolving needs of data center management.

To unlock the full potential of ONES 3.0 and see how it can revolutionize your network operations, book your demo today

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Explore the latest in AI network management with our ONES 3.0 series ONES 3.0 introduces a range of exciting new features, with a focus on scaling data center deployments and support. In this blog post, we’ll dive into two standout features: ONES Multisite, a scalable solution for global data center deployments, and enhanced support for […]