Explore the latest in AI network management with our ONES 3.0 series
ONES 3.0 introduces a range of exciting new features, with a focus on scaling data center deployments and support. In this blog post, we’ll dive into two standout features: ONES Multisite, a scalable solution for global data center deployments, and enhanced support for SONiC through tech support, servicenow integration and syslog message filtering. Let’s explore how these innovations can benefit your operations.
ONES Multi-site
The ONES rule engine enables incident detection and alert generation, but this data is limited to the specific site managed by each controller. While site data center administrators can use this information to address and resolve issues, enterprise-level administrators or executives seeking an overview of all data centers’ health must access each ONES instance individually, which can be inefficient.
To address this challenge, we introduce ONES Multisite—an application that provides a geospatial overview of anomalies across geographically distributed sites, offering a comprehensive view of the entire network’s health.
ONES instances in different data centers (DCs) around the globe can register with a central multisite application. Upon successful registration, the multisite system periodically polls each site for data related to the number of managed devices (endpoints) and the number of critical alerts. This information is displayed on a map view, showing individual sites, their health status, and last contact times. ONES Multisite also allows users to log in to individual data centers for more detailed information if needed.
- 1. Green blink : Site is reachable with no critical alerts.
- 2. Amber blink : Site is reachable but there are critical alerts.
- 3. Red : Site is not reachable.
Registering ONES instance with Multisite application
Once registered, the multisite application will regularly gather data from each site regarding the number of managed devices (endpoints) and the count of critical alerts.
ONES Multisite streamlines the monitoring process across multiple data centers, enabling enterprise-level administrators to easily access vital information and maintain a holistic view of their network’s health. This enhanced visibility not only improves operational efficiency but also empowers teams to respond more effectively to incidents, ensuring optimal performance across all locations.
Enhanced support for SONiC using ONES 3.0
Tech support feature
Fig 3 – ONES Tech Support page
Filtering of syslog messages
The Syslog feature empowers data center operators to easily view and download syslog messages from any of the managed switches through the ONES UI. This functionality is essential for monitoring system performance and diagnosing issues.
To enhance this feature, we’ve introduced a new enhancement that allows users to filter messages based on severity levels, such as error, warning, or all messages. This capability enables operators to quickly identify and prioritize critical alerts, streamlining the troubleshooting process and improving overall operational efficiency. By focusing on the most relevant messages, data center teams can respond more effectively to potential issues, ensuring a more reliable and robust network environment.
ServiceNow Integration
ServiceNow is a cloud-based platform widely used for IT Service Management, automating business processes, and Enterprise Service Management. One of its core components is the ServiceNow ticketing system, specifically the Incident Management feature. When a user encounters a disruption in any IT service, it is reported as an incident on the platform and assigned to the responsible user or group for resolution.
The ONES Rule Engine proactively monitors the data center for potential disruptive events by creating alerts for any breaches of user-configured thresholds. It tracks various factors, such as sudden surges in CPU usage, heavy traffic bursts, and component failures (e.g., PSU, FAN).
ONES 3.0 enhances this functionality by integrating ServiceNow ticketing with the ONES Rule Engine and Alerts Engine. This integration allows ONES to automatically log tickets in the ServiceNow platform whenever any ONES rule conditions are met.
To unlock the full potential of ONES 3.0 and see how it can revolutionize your network operations, book your demo today
FAQs
1.What is ONES Multisite and how does it improve global data center monitoring?
ONES Multisite provides a centralized geospatial view of data center health across global sites, allowing enterprise administrators to monitor critical alerts and device statuses from a single interface drastically improving visibility and incident response times.
2.How does ONES 3.0 integrate with ServiceNow for automated IT incident management?
ONES 3.0 connects its built-in Rule and Alerts Engine with ServiceNow to automatically generate tickets for anomalies like CPU surges, component failures, or bandwidth spikes—ensuring streamlined IT service workflows and faster resolution times.
3.Can ONES 3.0 simplify SONiC switch tech support data collection?
Yes, ONES 3.0 introduces a simplified “Tech Support” feature that lets users download diagnostic logs from any managed SONiC switch with one click eliminating the need for manual CLI access across devices.
4.How does ONES 3.0 enhance syslog visibility and filtering for data center operations?
With advanced severity-level filtering (e.g., error, warning, info), ONES 3.0 helps operators quickly pinpoint critical syslog alerts from SONiC switches—accelerating root cause analysis and operational troubleshooting.
5.Why is ONES 3.0 considered essential for centralized AI data center management?
ONES 3.0 delivers single-pane visibility, ServiceNow integration, multisite scalability, and simplified support tools—making it the ideal centralized platform for managing complex, AI-powered, multi-vendor data center environments.
6. How does centralized network observability help with multi-site troubleshooting?
Centralized observability tools:
- Aggregate health data from globally distributed sites
- Visualize anomalies in a single geospatial dashboard
- Reduce time spent switching between site-specific controllers
- Enable faster root cause isolation for cross-site issues
7. Can a network operation tool integrate with existing ITSM systems?
Yes — a robust network operation tool can:
- Monitor real-time data center health and threshold breaches
- Auto-create tickets in platforms like ServiceNow
- Sync incident status for better collaboration
- Ensure IT service workflows remain connected to live network alerts
8. How does syslog severity filtering improve daily network operations?
Filtering syslogs by severity means teams can:
- Focus first on critical errors that impact uptime
- Suppress noisy, low-priority logs during high-severity events
- Download filtered logs for quicker audits
- Shorten mean time to detect (MTTD) issues in complex data centers
9. Why is an AI network assistant valuable for global data center teams?
An AI network assistant:
- Correlates anomalies across multiple sites
- Flags emerging patterns before they escalate
- Suggests best-practice resolutions based on historical data
- Reduces manual investigation, freeing engineers for strategic tasks
10. How does centralized tech support improve SONiC troubleshooting efficiency?
Centralized tech support:
- Allows quick download of diagnostic bundles without CLI logins
- Standardizes log collection across all SONiC switches
- Provides clear data for vendor escalation
- Cuts down troubleshooting time for remote sites with limited onsite staff
